Help Center
Frequently Asked Questions
You can request color samples by sending an email to customerservice@poly-lumber-furniture.com and list the desired color. The limit is 3 per customer at this time.
Use this method for a quick clean-up here and there throughout the season — adding in the bleach solution to eliminate any stubborn stains or dirt build-up from the winter months.
Our blog provides helpful tips on cleaning poly material.
Original POLYWOOD has a smooth finish much like painted wood.
All our fire tables and fire pits have the option to be used with natural gas as opposed to LP.
The POLYWOOD Chairs have a 20 year residential warranty.
Delivery Questions
Lead times are vary based on the item and at times the color selected. You will find them on each product page just above the color selection box once you select your color.
Product Questions
The POLYWOOD Vineyard 60 in Bench weighs 57 lbs.
Yes, this cushion is available. Please reach out to our support team at 877-904-1234 or by chat at www.poly-lumber-furniture.com for additional assistance.
The Luxcraft Classic 2 ft Swivel Glider has a weight capacity of 250 lbs.
Yes, we have two options for Yacht Club Rocker Sets. The only difference between the two is the side table. Choose between a round end table or an oblong end table. The links are included below for your review.
Yes! Poly chairs can sit on a sunshelf or baja shelf in a pool. What a great way to enjoy and afternoon!
The POLYWOOD Palm Coast Adirondack Chair weighs 37 lbs.
The Trex Yacht Club Rocker has a contoured seat with a flat back.
The Berlin Gardens Donoma Fire Table Balcony Set includes two Comfo-Back Counter Chairs as pictured.
Yes, we have several options for two tone adirondack chairs with matching side tables. Please review the links below for some of our two-tone adirondack chair options.
We have great news, we have quite a few items that ship fully assembled. The Luxcraft Picnic Set does have the ability to ship fully assembled depending on the delivery location. It is best to reach out to our support team by phone at 877-904-1234 or email: support@poly-lumber-furniture.com or by chat at www.poly-lumber-furniture.com for assistance with a fully assembled order.
Customer Service Questions
Hi There, no this is not normal. Please reach out to our customer support team at support@poly-lumber-furniture.com - please include pictures and we will be happy to get this addressed.
If you have ordered directly from us, Premium Poly Patios; please submit your images via email to support@poly-lumber-furniture.com
